DELIVERY & RETURNS

How do I return my item?

We’ve extended our Returns Policy for Xmas 2024. Orders placed from 1st November 2024 can be returned up until 31st January 2025.

Our returns and exchange process is super simple. Follow the 2 steps below to initiate your return. 

Step 1 - Visit our Returns Portal to request a return HERE.

Step 2 - Print a copy of our return form to include with your returned item(s) HERE.

(No printer? No problem, simply include a handwritten version with your return). 

Exchanging an item? 

We are happy to exchange for a different size, however we cannot exchange for a different style or colour. 

If you require an exchange for a different style or colour, you will need to return the unwanted item for a refund and place a new order.

Good to know…

In the interest of hygiene, we cannot accept refunds or exchanges on pierced items. 

You have 30 days to send your unwanted item(s) back to us from the date your parcel is delivered. Please note we do not offer free returns.

Your returned item(s) should be in their original, unused condition. 

Returned goods are your responsibility until we receive them back. We are not responsible for items lost in transit. We strongly recommend returning items using a tracked and insured service. We cannot offer refunds, exchanges or store credit if your return is lost in transit.

Returning from outside the UK?

Customs declarations for all International (Including the EU as of 1st Jan 2021) returns must be marked 'Returned goods. No commercial value'

If you have any questions or concerns, please contact our support team at care@regalrose.co.uk or via our contact form HERE.

Will I be charged customs fees to receive my order?

All Taxes & Duties are already included at checkout. No hidden fees! Our EU customers will not be charged custom fees*.

*Excludes Portugal, Bulgaria, Greece & Slovenia; Unfortunately our delivery partners are unable to provide a delivery duty paid service to these four countries. Therefore orders shipped to these countries may incur customs fees which must be paid by the receiver. We have no control over the charges levied by local customs offices.